Requirements to enable business texting in Australia

To assign an Australian phone number to your business for texting, additional documentation is required. These steps help ensure no bad actors impersonate a business or falsify its location, creating a safe online space and the best possible experience for users.

The documents required for activation of a business phone number in Australia are listed below:

*You might be able to find this information by simply doing a search in ASIC or by checking with your accountant.

Please make sure your ABN (Australia Business Number) is included.

Information required Documentation required Acceptable Documentation (One of the following)
Business Name Proof of Identity
  • *Commercial registry or equivalent
Business Address Proof of Address
  • *Commercial registry or equivalent showing address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

NOTE:

The following documents are not supported.

  • Address proof that has PO Box.
  • Tax invoices and vehicle registration documents.
Business ID Number
(*ABN – Australian Business Number)		 Proof of Business ID
  • *Commercial registry or equivalent

Example of Supporting Documents:

NB: The documentation provided MUST show your business name, business address, and ABN. If there’s a holding company/parent company or trust, include a document that links the practice name and business name to the same address or to one another.

ASIC extract showing your business name, business address, and ABN. (If you have a Holder’s name, that should be included too.)

Or a ASIC certificate of registration – showing your business name, business address and ABN.

Utility bill helps support your Business name or Holder Name and your business address.

Submit Your Documents

Send the documentation to us via this secure form.

Once the documentation is received, the business phone number will be assigned within 3-4 business days.

You will be able to leverage Get Reviews to send text messages using the business phone number once the activation is complete.

NOTE – For a multi-location business, you need to submit the form with documents for each business location.