Cancellation FAQ

After the initial 12-month agreement, your subscription will automatically renew on a month-to-month basis until terminated by either party with 30-days written notice.

Unsure? Just contact your Digital Marketing Specialist or the Client Support team and ask.

Whether we are managing your domain name for you or you are managing your domain name with a registration company, you own the domain name.

If we are managing for you, upon cancellation, we are happy to transfer your domain name back to you and will provide you with the necessary information to complete the transfer. To transfer it back you have 2 options. We can provide you with the Authorization or EPP code or you can establish a GoDaddy account (https://sso.godaddy.com/account/create?realm=idp&path=%2Fproducts&app=account) and we can move the domain to your new account.

Should you cancel your service with Smile Marketing, you will be responsible for creating a new website design and hosting your own files, content, and images.

You may not copy your Smile Marketing website to be hosted elsewhere.

Terms of Service »

You own the assets on your website such as your own photos, unique content, & your logo.

You are free to take with you:

• Any content (text or blogs) that was written specifically for you based on an interview or any content you provided to us as unique to be added to your website.
• Any image that you provided or that a professional photographer took during the production process
• Your logo

*We will provide you with these upon request.

You can not take any stock content, including images, from your website that are provided by Smile Marketing as these remain the property of Smile Marketing and cannot be used elsewhere. This includes newsletter articles, blog posts, and stock imagery.

Design elements like header images, banners, buttons, hero slides, etc also remain the property of Smile Marketing.

Upon cancellation, please follow these directions to download your list if you wish to take it with you. As part of our cancellation process, your subscribers will be automatically deleted on your cancellation date.

• Log into your Dashboard
  
• Go to the ‘Subscribers’ tab
  
• Click on ‘View All’
  
• Scroll to the bottom of the page
  
• On the bottom left you will see the ‘Export’ button
  
• Click the ‘Export’ button and your list will be downloaded to your computer in an excel file.

If you require help logging into your dashboard, please contact your Digital Marketing Specialist or email the Client Support Team at support@smilemarketing.com.

If you currently have email accounts hosted by Smile Marketing, and ONLY view your emails in webmail, please make sure that you download all emails to an email client of your choice (Outlook, MacMail, Gmail) before we proceed with the cancellation.

*Then make arrangements with your new host to create the same email accounts for you, so you don’t lose anything moving forward.

Once the domain settings are updated to reflect your new website, the email accounts created by Smile Marketing will no longer work.

Email Client Setup Directions » https://www.smilemarketing.com/email-setup-guides/

If your new host is going to be hosting your emails at Rackspace, we will be happy to provide you with a transfer link so your new host can simply transfer email accounts upon cancellation.

If we manage your Ads Campaign, please let your Digital Marketing Specialist or the Client Support Team know what date you would like our team to cancel your campaign.

Our Paid Advertising Services, including Google Ads are separate ongoing ad management services. This includes intellectual property in relation to our ad strategy, ad setup, ad content, landing page content, and other elements which we do not share should clients decide to move on to a new supplier. This is the norm across the advertising sector as many organizations like Smile Marketing retain their intellectual property rights across ad platforms both online and offline (billboards, TV, radio etc).

Unfortunately, we are unable to provide access to the Google Ads account as we manage all our client campaigns through our agency account which would be a breach of data privacy.