Webmail

Our team will setup the new email address for you and then provide you with all the details.

• You will set this up from your webmail account,
  
• Click on the three white bars at the top far right side of the page by your name.
• This will open a small box. Click on ‘Settings’
• This will open up a larger pop-up box.
  
• Click on ‘Incoming Email’ » ‘Forwarding’
  
• Change Status to ON
  
• Check ‘Save a copy of forwarded email’
  [Warning: If Save a copy of forwarded email is not checked, this mailbox will not store any messages sent to it.]
  
• Add in the email you want this to forward to
  
• Press ‘Save’

*It can take 5-10 mins for the forward to be set.

(Please note: Smile Marketing cannot guarantee that messages will successfully be received if forwarded to other services (such as Gmail, Hotmail, or any non-SmileMarketing address). Factors beyond our control, including external spam filters and mail routing problems, may prevent message delivery.)

Still need help? Contact your Website Success Manager (Premiums only) or support@smilemarketing.com to request your Smile Marketing hosted email password be reset.

• Click Settings in the upper right corner
• Select Change Password
• Enter your Current Password
• Enter the New Password of your choice. The new password must follow the perimeters below.

At least 8 characters long
At least 3 of the following:
one lowercase letter
one uppercase letter
one number
one non-alphanumeric (!, $, #, %, space, etc)

• Re-enter the New Password to confirm
• Click Save

• Go to Webmail to access your email account.
• Click on the three white bars at the top far right side of the page
• This will open a small box. From here, click on ‘Settings’.
• This will open up a larger pop-up box. Click on ‘Composing Email’
• Select the ‘Signatures’ tab.

Step 2: Create Your Signature

• Click the ‘Add New Signature’ button.
• Give the signature a name.
• Enter your message in the ‘Edit Signature’ area and click ‘OK’.
• Select when and where you’d like the signature to appear.
• Click ‘Save’

Step 3: Set Signature Options:
Signature Options

• Select the OK button to return to the Settings window.
  
• Click the name of your signature file from the Current Signatures list in order to select it and choose any of the additional options below.
  
• To automatically insert the signature when composing a new email, select the “Always show signature when composing an email” check box.
  
• To automatically insert the signature when you are replying to an email, select the “When replying to an email, insert my signature” check box. Also, specify whether the signature should appear above or below the body of the message. [I find above works best.]
  
• To automatically insert the signature when you are forwarding an email, select the “When forwarding an email, insert my signature” check box. Also, specify whether the signature should appear above or below the body of the message.

Step 4: Update Identities

• After you’ve selected your signature options,
  
• Select Identities,
  
• Double-click on your email address
  
• Enter the following information in the spaces provided.
  
  • Full Name - This will appear in the “From” field of messages you send.
    
  • Email Address – Enter the email address that should be displayed as the “From” email address.
    
  • Reply To – Enter in the email address that you want recipients to use when they reply to your email message. If you leave this field blank, the address you entered in the Email Address box will be used automatically.
    
  • Default Signature – Select a signature that should be used with this identity.

• When you’re finished, select OK.

Step 5: Default Identity

• To change your default identity selection,
  
• Click once on the identity as it appears in the Current Identities box,
  
• Select the Set as Default button,
  
• and then select the Save button when finished.

Once you log into your webmail account, purge or delete email from the following folders:

• SPAM
• Junk
• Sent

Once these three folders have been cleared of old emails, you can then Purge Your Trash.

Note: If you right click on any of these folders from within Webmail, you will see a purge option. When you purge these folders, the emails will be deleted permanently. Please make sure you back up any emails you wish to save into a folder/print out what you need if you intend to save it.